Author: Brandon

Closing Buddies

1. To be started only at 4am!!
2. At 4am, turn on all main lights
3. Verify that every guest has left by looking through the id slots, and by checking all the rooms and outside patio.
4. After all guest are out, lock the front exterior door, only at 4am
5. Start of your closing procedures by closing out your shift report, as you would normally with any other shift change.
6. Next, turn off the music amp
7. Turn off all TV’s
8. Turn off all Led strip lights
9. Put the hot tub cover on the hot tub
10. Pull the fake plants and cushions into the locker room
11. Lock the push bar on the door(where the bar is out) and lock the door, leaving the key in the deadbolt
12. Unlock and open all rooms and glory holes
13. Remove all sheets and pillow cases from the treehouse and common areas
14. Bring all dirty laundry and linens to the front
15. Leave steam room door open to let all moisture exit overnight
16. Confirm that no Q employees are next door
17. Turn off all main lighting
18. Set alarm
19. Before closing door, push in the handle push button lock
20. Close front main door, and lock deadbolt with key

 

Shift Change Paperwork

Shift change is changing the responsibility of one individual to another.

There are a few things that must be done along with the general opening tasks.

Here are the items that must be completed:

1. Make sure you are clocked in to the Homebase app on clover. (This documentation can be found in another section.)
2. Complete the Shift performance evaluation sheet for the previous employee. If one is starting an opening shift after the business has been closed, the last employee should have signed the middle and bottom of the page, acknowledging that they have performed all the cleaning duties and that the club is in presentable condition for business. Take the report and walk through the club and finish the form by grading, and signing the form. Then, fax it in with your end of shift paperwork. If changing shift from one employee to the next, then have the other employee correct the items, sign off those items and then have that employee fax it in with their end of shift paperwork.
3. Complete the key validation report. This insures all locker and room keys are accounted for, and assigns the responsibility to you.

 

Cash Drops

All money that is dropped must be faced. This means that all the bills are face up and turned the same direction.

Drop large bills and keep the small ones

Fill out your envelope like the one pictured:

Place the envelope in the drop safe. It must be pushed all the way in. You are responsible for making sure your deposit is made and secure in the safe. Also Be sure to notify management if the safe is overfull.

 

Extra Work

There is always work to be done in the club. When you have all you normal tasks done, and no customers to attend to, you should work on extra tasks to make us appreciate you, and your time instead of using your electronic devices.

Extra Tasks include, but are not limited to:

• Dusting tops of rooms
• Cleaning TV screens
• Wiping down picture frames
• Cleaning vending machine fronts and tops
• Cleaning tops of lockers
• Cleaning insides of lockers
• Removing drawers and beds from rooms and vacuuming under and behind them
• Blowing out computer cases
• Checking inside easily reachable ceiling tiles for unauthorized item(toys, lube, weapons, etc)
• Restocking soda machine
• Re organizing the office
• Cleaning the office
• Dusting and deep clean the inside of the laundry room
• Cleaning air filters
• Cleaning smoke filters
• Clean and wipe down trash cans
• Skim hot tub
• Deep clean patio
• Fix lights in rooms or around the club
• Spot clean carpet
• Touch up paint
• Deep Clean Bathrooms
• Deep clean glory holes
• Deep Clean rooms

 

Private Rooms

Clean all doors and door handles

Clean all mirrors and pictures

Clean all side cabinets inside and out

Clean all trash from under all mattresses

Remove sheets; clean mattresses with Clorox cleaner with bleach

Spray all pillows with fabreeze

Clean all TV’s thoroughly

Clean wall lights

Spray out and clean all trash cans

Clean all ashtrays

Back Video Booths

Clean all TV’s thoroughly

Clean all chairs thoroughly

Clean all pictures and mirrors

Clean video booth lights

Back Computer Stations

Clean computer monitors

Clean computer CPU’s

Clean keyboards and mice

Clean desktops

Clean chairs

Clean ashtrays

Locker Room

Clean outside of all lockers

Open all lockers and spray with Lysol Disinfectant

Spray metal towel can with Lysol Disinfectant

Clean the top of the lockers

Clean and vacuum underneath all lockers

Clean exterior of all vending machines

Thoroughly clean all TV’s

Clean stools

Spray out and clean all trashcans

Clean crash bar on outside door

Patio

Spray off and clean patio

Empty cigarette container

Spray and clean trash can

Spray and clean bench

Tree House

Bottom & Top

Thoroughly clean TV

Spray and clean trash can

Clean all trash from underneath the mattresses

Remove sheets; clean mattresses with Clorox cleaner with bleach

Sling Room

Clean Mirror & pictures

Thoroughly clean TV

Spray sling with Clorox Cleaner and clean

Theater Room

Thoroughly clean TV’s

Clean all ashtrays

Clean smoke eater filters

Spray all pillows with fabreeze

Glory Holes

Clean all TV’s thoroughly

Clean all chairs thoroughly

Clean all pictures and mirrors

Front Computer Station

Clean computer monitor

Clean computer

Clean keyboard and mouse

Clean desktop

Clean chair

Clean ashtray

Dust the black ledge running along the wall

Upper Bathroom

Clean all pictures, mirrors and whiteboard

Clean the whole sink including the stand

Clean the paper towel dispenser and refill

Spray and clean the trash can

Clean the stall door

Clean the toilet paper holder and refill

Clean the entire toilet – including the base. Put a new bleach tablet in the tank if needed

Front Bathroom

Clean the entire shower with Clorox Cleaner with Bleach

Spray the shower curtain with Clorox Cleaner

Clean the Urinal – inside and out

Clean the floor with Clorox Cleaner

Clean the bathroom door knob

Clean the mirror and picture

 

Buddies Change Safe and Bag

• The safe is to remain locked at all times.
• The combo is 1429A

• Safe MUST be counted at beginning of each shift. While conducting a shift change the safe is to be counted prior to the other person leaving.
• $500.00 must remain in the safe at all times. Any discrepancy must be noted on shift form and a text sent to your manager.
• Try to only drop large bills. Change out large bills for small bills
• Club Q will provide change when too many large bills are in the bag

YOU ARE RESPONSIBLE FOR THE CHANGE BAG REMAINING AT $500.00

 

Room Setup

1. Rooms are to be cleaned as soon as the guest leaves, so that it may be available for any new guest that may want that particular room.
2. The room should get new bed sheet, new pillow case(s), and new towel(s).
3. Rooms 2, and Room 3, should have 2 pillows each, and 2 towels each.

1. As room ready to be rented, it MUST have all clean linens, towels, new trash bag, clean, wiped out ash tray, drawers should be cleaned out and top should be wiped down, and any trash on the floor should be picked up.
2. Also Check under bed if applicable(room 3)

1. The light should be on, and dimmed down just enough to see into the room. About 25% and the TV should be on.
2. Door should be locked, and remain locked until closing time (4am).

 

Steam Room

1. The steam room needs to be cleaned very well every day, as sitting moisture can cause unpleasant smells, and odors.

1. All the internal walls/surfaces should be cleaned with Lysol, or bleach. And thoroughly rinsed. A hose is attached to the ceiling fixture. Please make sure the diverter valve is turned on to the shower head.

1. The panel on the steam room should be turned to on, to ensure that the steam room is operating normally

1. Make sure there are no objects covering the drain, and no trash build up on the drain, or in the steam room.

 

Buddies Telephone

MUST be answered:

“Thank you for calling Club Buddies, this is ___________. How may I help you?”

This portable phone MUST be carried with you the entire time your on shift, this includes during the opening shift. Calls must not be missed!

When arriving on shift check answer machine. Hit the Play/Stop button to hear new messages. Messages are to be returned promptly. Red light MUST be on to allow answering machine to answer.

Tips for answering common questions:

“Is it busy today/night, how many people are there?”

1. “I can not give you specifics but its certainly been steady and I’ll hold a locker for you if your on your way”
2. “Can’t be specific but our hot tub, steam room, netflix room are open and it only takes that one special person”
3. “Can’t be specific but it only takes that one special person”
4. “Join us, you will be one more and the more the merrier”

“When is the best time, when does it pick up?”

1. “Its totally random, I could have 5 guys check in within the next 5 minutes”
2. “Weekend nights can be a bit busier but you’d be surprised, it can be busy anytime”
3. “I can put your room/locker on hold if you would like to temp out for an hour and grab a drink or run an errand”

 

Bathrooms

1. The bathrooms are to be cleaned at the opening shift, and at every shift change if needed.
2. Bathrooms are to be checked at shift change, as you are assuming liability for cleanliness
3. Toilets are to be clean, including toilet seats, rim of toilet, bowls, seat lid, tank, and handle

1. The floors should be cleaned as well, moped, or wiped down with cleaner
2. Door should be wiped down
3. Sink should be clean

1. Soap dispenser should have soap in it, and paper towels and toilet paper should be in their dispensers as well.

1. Trash cans should be emptied

1. And a towel should be placed on the floor in front of the shower