Buddies Telephone
MUST be answered:
“Thank you for calling Club Buddies, this is ___________. How may I help you?”
This portable phone MUST be carried with you the entire time your on shift, this includes during the opening shift. Calls must not be missed!
When arriving on shift check answer machine. Hit the Play/Stop button to hear new messages. Messages are to be returned promptly. Red light MUST be on to allow answering machine to answer.
Tips for answering common questions:
“Is it busy today/night, how many people are there?”
- “I can not give you specifics but its certainly been steady and I’ll hold a locker for you if your on your way”
- “Can’t be specific but our hot tub, steam room, netflix room are open and it only takes that one special person”
- “Can’t be specific but it only takes that one special person”
- “Join us, you will be one more and the more the merrier”
“When is the best time, when does it pick up?”
- “Its totally random, I could have 5 guys check in within the next 5 minutes”
- “Weekend nights can be a bit busier but you’d be surprised, it can be busy anytime”
- “I can put your room/locker on hold if you would like to temp out for an hour and grab a drink or run an errand”