—
Buddies Private Club for
Gay & Bisexual Men
STAFF MEMBER MANUAL
&
OPERATION GUIDE
Revised 8/15/2017
SECTION 1
INTRODUCTION
This manual is designed to acquaint you with Buddies Private Club for Gay & Bisexual Men and provide you with information about policies and procedures affecting your time with us.
The information contained in this manual applies to all personnel of Buddies Private Club for Gay & Bisexual Men. Following the policies and procedures described in this manual is considered a condition of continued involvement at Buddies Private Club. The contents of this manual shall not constitute nor be construed as a promise of employment or as a contract between the company and any of its stuff members. The manual is a summary of our policies and procedures, which are presented here only as a matter of information.
You are responsible for reading, understanding, and complying with the provisions of this manual. Our objective is to provide you with a work environment that is safe and fun.
RELATIONSHIPS
You enter into involvement voluntarily, and you are free to resign at any time for any reason or no reason. Similarly, Buddies Private Club for Gay & Bisexual Men is free to conclude its relationship with any individual, any time for any reason or no reason.
SECTION 2
POLICIES
NON-DISCLOSURE/CONFIDENTIALITY
The protection of confidential business information and trade secrets is vital to the interests and success of Buddies Private Club for Gay & Bisexual Men. Such confidential information includes, but is not limited to, the following examples:
- Compensation data,
- Financial information,
- Marketing strategies,
- Pending projects and proposals,
- Proprietary production processes,
- Personnel/Payroll records, and
- Conversations between any persons associated with the company.
Individuals who improperly use or disclose trade secrets or confidential business information will be subject to disciplinary action, including termination of employment and legal action, even if they do not actually benefit from the disclosed information.
ORIENTATION & TRAINING
Orientation is a formal welcoming process that is designed to make you feel comfortable, informed about the company, and prepared for your position. Orientation is conducted by a member of management, and includes an overview of the company history, an explanation of the company core values, vision, and mission; and company goals and objectives.
You will be presented with all codes, keys, and procedures needed to navigate within the workplace. Your supervisor will then introduce you to staff throughout the company, review your job description and scope of position, explains the company’s evaluation procedures, and help you get started on specific functions.
BUSINESS HOURS
Buddies Private Club for Gay & Bisexual Men is open for business from 3pm – 4am Monday Thru Thursday & 3pm Friday to 4am Monday Morning everyday, except for Thanksgiving day and Christmas day which is 6pm – 4am.
BREAK PERIODS
Since Buddies Private Club for Gay & Bisexual Men is run with one staff member it does not provide breaks during work hours except for smoke breaks to be taken in the designated public areas of the club in order to be available should any club members need assistance. Smoking must be limited to no more than one quick (3 or 4 minutes) cigarette break per hour.
Personal business should be conducted on your own time. Personal calls, texts and emails should not be conducted during shift.
You are to arrive at work, ready to work. The first 2 hours of the opening shift is to be spent only on opening task to prepare the club for business. There is to be no eating, snacking, or anything in between until after 3pm and all opening procedures are done.
If you do not adhere to the break policy, you will be subject to disciplinary action, including termination.
INCLEMENT WEATHER/EMERGENCY CLOSINGS
At times, emergencies such as severe weather or power failures can disrupt club operations. The decision to close the office will be made by management ONLY.
You are NOT authorized to make this decision on your own. If you believe the club should be closed, you must contact a member of management.
Time off from scheduled work due to emergency closings will be unpaid.
OUTSIDE EMPLOYMENT
You may hold outside jobs in non-related businesses or professions as long as you meet the performance standards of your job description with Buddies Private Club for Gay & Bisexual Men. Unless an alternative work schedule has been approved by Buddies Private Club for Gay & Bisexual Men, you will be subject to the company’s scheduling demands, regardless of any existing outside work assignments.
Buddies Private Club for Gay & Bisexual Men’s office space, equipment, and materials are not to be used for outside employment.
CORRECTIVE ACTION
Buddies Private Club for Gay & Bisexual Men holds each of its staff members to certain work rules and standards of conduct. When you deviate from these rules and standards, Buddies Private Club for Gay & Bisexual Men expects your supervisor to take corrective action.
Corrective action at Buddies Private Club for Gay & Bisexual Men is progressive. That is, the action taken in response to a rule infraction or violation of standards typically follows a pattern increasing in seriousness until the infraction or violation is corrected.
The usual sequence of corrective actions includes a verbal warning, a written warning, probation, and finally termination. In deciding which initial corrective action would be appropriate, a supervisor will consider the seriousness of the infraction, the circumstances surrounding the matter, and your previous record.
Though committed to a progressive approach to corrective action, Buddies Private Club for Gay & Bisexual Men considers certain rule infractions and violations of standards as grounds for immediate termination of employment. These include but are not limited to: theft in any form, insubordinate behavior, vandalism or destruction of company property, being on company property during non-business hours, the use of company equipment without prior authorization by management, untruthfulness about personal work history, skills, or training, divulging Company business practices and information regarding club members, sexual contact with a member during your assigned shift, being in a private room with the door closed with or without a member, drug or alcohol usage directly prior to or during a shift and misrepresentations of Buddies Private Club for Gay & Bisexual Men to a customer, a prospective customer, the general public, or an employee.
TERMINATION
Termination is an inevitable part of personnel activity within any organization, and many of the reasons for termination are routine. Below are a few examples of some of the most common circumstances under which relationships are terminated:
- Resignation – voluntary termination initiated by an employee.
- Termination – involuntary termination initiated by Buddies Private Club for Gay & Bisexual Men.
When you intend to terminate your relationship with Buddies Private Club for Gay & Bisexual Men, you must give Buddies Private Club for Gay & Bisexual Men at least two (2) weeks written notice.
Since your relationship with Buddies Private Club for Gay & Bisexual Men is based on mutual consent, both you and Buddies Private Club for Gay & Bisexual Men have the right to terminate at will, with or without cause during the Introductory/Probationary Period.
If you terminate your relationship with Buddies Private Club for Gay & Bisexual Men, you must return all uniform shirts, records, keys, and any other materials that are property of Buddies Private Club for Gay & Bisexual Men. No final settlement of pay will be made until all items are returned in appropriate condition. The cost of replacing non-returned items will be deducted from the final paycheck. Furthermore, any outstanding financial obligations owed to Buddies Private Club for Gay & Bisexual Men will also be deducted from the final check.
Depending on the reason for Termination, management may elect to ban you from Club Q, Club Buddies and the property for a period of several months to permanently. You will be notified if this is the case.
SAFETY
You are expected to obey safety rules and exercise caution and common sense in all work activities. You must immediately report any unsafe conditions to your supervisor. Anyone who violates safety standards, cause hazardous or dangerous situations, or fail to report, or where appropriate, remedy such situations, may be subject to disciplinary action including termination.
In the case of an accident that results in injury, regardless of how insignificant the injury may appear, employees should notify their supervisor.
HEALTH-RELATED ISSUES
If you become aware of any health-related issue, you should notify your supervisor of your health status. This policy has been instituted strictly to protect you.
A written “permission to work” from your doctor is required at the time or shortly after notice has been given. The doctor’s note should specify whether you are able to perform regular duties as outlined in your job description.
BUILDING SECURITY
If you are issued keys to the club, you are responsible for their safekeeping. You will sign a Building Key Disbursement form upon receiving the key. The last worker who leaves the club at the end of the business day assumes the responsibility to ensure that all doors are securely locked, all lights are turned off and the security alarm is set. You are not allowed on Company property after hours without prior authorization from management.
INSURANCE ON PERSONAL EFFECTS
You should be sure that your own personal insurance policies cover the loss of anything occasionally left at the office. Buddies Private Club for Gay & Bisexual Men assumes no risk for any loss or damage to personal property.
SUPPLIES; EXPENDITURES; OBLIGATING THE COMPANY
Only authorized persons may purchase supplies in the name of Buddies Private Club for Gay & Bisexual Men. If your regular duties do not include purchasing, you shall not incur any expense on behalf of Buddies Private Club for Gay & Bisexual Men or bind Buddies Private Club for Gay & Bisexual Men by any promise or representation without management approval. Any expense requires you to leave the receipt in your money drop envelope, and only taking the exact difference out of the drawer.
PARKING
You must park your car on the west side (Buddies side) of the building.
VISITORS IN THE WORKPLACE
To provide for the safety and security of you, club members, and the facilities at Buddies Private Club for Gay & Bisexual Men, NO personal visitors are allowed in the club or at the window. You are here to work not socialize with friends.
SECTION 3
STANDARDS OF CONDUCT
The work rules and standards of conduct for Buddies Private Club for Gay & Bisexual Men are important, and the Company regards them seriously. You are required to become familiar with these rules and standards. In addition, you are expected to follow the rules and standards faithfully in doing you own jobs and conducting the Company’s business. Please note that anyone who deviates from these rules and standards will be subject to corrective action, up to and including termination.
While not intended to list all the forms of behavior that are considered unacceptable in the workplace, the following are examples of rule infractions or misconduct that may result in disciplinary action, including termination.
- Divulging personal information regarding club members to anyone other than management;
- Divulging the activities of any club member to anyone other than management;
- Theft or inappropriate removal or possession of property;
- Falsification of timekeeping records
- Working under the influence of alcohol, marijuana or illegal drugs
- Possession, distribution, sale, transfer, or use of alcohol, marijuana or illegal drugs in the workplace
- Fighting or threatening violence in the workplace;
- Boisterous or disruptive activity in the workplace;
- Negligence or improper conduct leading to damage of company-owned or customer-owned property;
- Insubordination or other disrespectful conduct;
- Violation of safety or health rules;
- Smoking in unauthorized locations in the workplace;
- Excessive absenteeism or any absence without notice
- Unauthorized use of telephones, or other company-owned equipment
- Using company equipment for purposes other than business
- Unauthorized disclosure of business “secrets” or confidential information;
- Personal use of PDA’s, laptops and cell phones
- Violation of personnel policies; and
- Unsatisfactory performance or conduct.
ATTENDANCE/PUNCTUALITY
The Company expects that you will be regular and punctual in attendance. This means being in the club, ready to work, at your starting time each day. Absenteeism and tardiness places a burden on other employees and on the Company.
If you are unable to report for work for any reason, notify your supervisor before regular starting time. You are responsible for speaking directly with a member of management about your absence. If you text, you MUST receive a confirmation from you manager that the text has been received. Should undue tardiness become apparent, disciplinary action may be required.
ABSENCE WITHOUT NOTICE
When you are unable to work owing to illness or an accident, you must notify your manager with as much notice as possible.
TELEPHONE USE
Buddies Private Club for Gay & Bisexual Men telephones are intended for the use of serving our customers and in conducting the Company’s business.
To respect the rights of everyone and avoid miscommunication in the office, you must inform family members and friends to limit personal telephone calls during working hours.
If you are found to be deviating from this policy, you will be subject to disciplinary action.
PUBLIC IMAGE
A professional appearance is important anytime that you come in contact with club members. You should be clean, well groomed and dressed appropriately. You must bathe, brush your teeth, wear deodorant and have neatly trimmed facial hair if you have a beard or mustache.
The following items are considered appropriate working attire for Buddies Private Club for Gay & Bisexual Men:
- Jeans
- Khaki or black casual pants
- Khaki or black casual shorts
- Uniform shirt
- Socks
- Black or brown shoes, clean running shoes (no sandals, flip flops, etc)
- Sexy underwear and shirtless are authorized with manager permission
SUBSTANCE ABUSE
The Company is committed to providing a safe and productive workplace. In keeping with this commitment, the following rules regarding alcohol and drugs of abuse have been established for all staff members.
The manufacture, distribution, possession, sale, or purchase of controlled substances of abuse on Company property is prohibited.
Being under the influence of illegal drugs, alcohol, or substances of abuse on Company property is prohibited.
Working while under the influence of prescription drugs that impair performance is prohibited.
So that there is no question about what these rules signify, please note the following definitions:
Company property: All Company owned or leased property used by employees.
Controlled substance of abuse: Any substance listed in Schedules I-V of Section 202 of the Controlled Substance Act, as amended.
Drug: Any chemical substance that produces physical, mental, emotional, or behavioral change in the user.
Drug paraphernalia: Equipment, a product, or material that is used or intended for use in concealing an illegal drug, or otherwise introducing into the human body an illegal drug or controlled substance.
Illegal drug:
a. Any drug or derivative thereof whose use, possession, sale, transfer, attempted sale or transfer, manufacture, or storage is illegal or regulated under any federal, state, or local law or regulation.
b. Any drug, including – but not limited to – a prescription drug, used for any reason other than that prescribed by a physician.
c. Inhalants used illegally.
Under the influence: A state of not having the normal use of mental or physical faculties resulting from the voluntary introduction into the body of an alcoholic beverage, drug, or substance of abuse.
Consistent with the rules listed above, any of the following actions constitutes a violation of the Company’s policy on drugs and may subject you to disciplinary action, up to and including immediate termination.
Using, selling, purchasing, transferring, manufacturing, or storing an illegal drug or drug paraphernalia, or attempting to or assisting another to do so, while in the course of working at Buddies Private Club.
Working or reporting to work, conducting Company business or being on Company property while under the influence of an illegal drug or alcohol, or in an impaired condition.
If your manager is suspicious of drug or alcohol use while working, you will be asked to perform a breathalyzer or drug test. If you refuse to submit to the test this will be considered a positive result and terminated.
INTERNET USE
Buddies Private Club for Gay & Bisexual Men employees are allowed use of the Internet and e-mail when necessary to serve our customers and conduct the Company’s business.
You may use the Internet when appropriate to access information needed to conduct business of the Company. You may use e-mail when appropriate for Company business correspondence.
Personal use of the internet is not authorized. Downloading any software to the Buddies computer is specifically not authorized.
Internet messages are public and not private. Buddies Private Club for Gay & Bisexual Men reserves the right to access and monitor all files and messages on its systems.
SECTION 4
WAGE AND SALARY POLICIES
WAGE OR SALARY INCREASES
Your hourly wage will be reviewed at least once each year. Your review date will usually be conducted on or about your anniversary date or the date of the previous compensation review. Such reviews may be conducted more frequently for a newly created position, or based on a recent promotion.
Increases will be determined on the basis of performance, adherence to company policies and procedures, and ability to meet or exceed duties per job description and achieve performance goals.
Although the Company’s hourly wage schedules will be adjusted on an ongoing basis, Buddies Private Club for Gay & Bisexual Men does not grant “cost of living” increases. Performance is the key to wage increases in the Company.
TIMEKEEPING
Accurately recording time worked is your responsibility. Time worked is the time actually spent on a job performing assigned duties.
Buddies Private Club for Gay & Bisexual Men does not pay for extended breaks or time spent on personal matters.
The computerized time clock is a legal instrument. Altering, falsifying, tampering with time records, or recording time on another team member’s time record will result in disciplinary action, including termination of employment.
Authorized personnel will review time records each week. Any changes to an employee’s time record must be approved by his supervisor. Questions regarding the timekeeping system or time cards should be directed to management.
PAYDAYS
All employees are paid every 2 weeks on Thursday by 1pm. Often checks are available Wed – usually by 8pm. Pay checks are issued 2 weeks in arears.
If a regular payday falls during your vacation, the employee’s paycheck will be available upon his return from vacation.
Paychecks will not, under any circumstances, be given to any person other than the employee without written authorization.
HOLIDAYS
Buddies Private Club for Gay & Bisexual Men does not pay time and a half for any holidays. They are considered part of a normal work day.
JURY DUTY/MILITARY LEAVE
You will be granted time off to serve on a jury or military leave without pay. However, you will be kept on the active payroll until their civic duties have been completed. A copy of the jury duty summons and all other associated paperwork are required for the personnel file.
SECTION 5
EMPLOYEE COMMUNICATIONS
STAFF MEETINGS
Staff meetings will be scheduled based on business need. These informative meetings allow employees to be informed on recent company activities, changes in the workplace and employee recognition.
FACEBOOK PRIVATE GROUP
The Buddies private group on Facebook is the primary method for staff members access to important information and announcements. You are responsible for reading necessary information posted on the Facebook group prior to the start of each shift. You are authorized to use the Buddies computers for this. If you do not usually use Facebook a member of management will assist you with setting up an account and instruct you how to receive the Buddies posts.
Buddies Policies
Buddies is a real job and is to be treated as such. Violation of the policies listed below will lead to termination.
Personal calls or texting NOT allowed. Use of the office phone for personal reasons NOT allowed. Come to work ready to work, personal stuff done. No food, snacks, or anything in-between is to be eaten until 3pm and all opening procedures and tasks are done
Use of the office computer for personal use is strictly prohibited.
NO music, TV’s, Personal Computers, Headsets, Games are to be used during shift. Music is NOT to be played in the office or front lobby.
Never sleep or just “chill” on shift.
Employees are NOT to be sitting do nothing. There is always something to do from laundry, extra cleaning, craigslist marketing, touch up painting, dusting, organizing etc..
Review the extra work lists
Customers are ONLY permitted to smoke in the Theater, Private rooms or Patio.
Employees are to limit smoking to no more than once every two hours. Employees are ONLY permitted to smoke in the Theater or Patio. NEVER out front of the building.
The office door MUST be locked when you’re not in it!
The red lobby doors and main door must always be closed and NEVER propped open.
Under no circumstance is a Buddies employee to play, touch, kiss or have sexual contact of any type while on shift. An employee will NEVER be in a room or booth with a customer on shift for any reason. What happens before or after shift is fine.
Good Customer Service is Mandatory!
We have a business because we have customers. They are all to be treated in the upmost professional manner. They are to be greeted with a smile and get your full attention.
Buddies employees are expected to arrive at work free from the effects of any drugs or alcohol, this includes Marijuana or any other form of drugs.
You are the only employee on staff and responsible for the safety of the clients and the running of the business. This cannot be done if you have smoked a bowl, drugged or drank prior to your shift.
Tours are not available. NOBODY is allowed to enter Buddies unless they are a member and checked in. This means Club Q Staff, GoGo’s, friends, boyfriends, friends of friends etc.
Employee Free Entries
Free entry is given to Club Q employees, Club Buddies employees and Club Q GoGo’s. A list is posted and updated by Nic Grzecka. Buddies is NOT to become a place for employees to socialize or indoor smoking. We provide free entries for the employees to USE the club. Every free entry is REQUIRED to immediately change into a towel, excessive in and out is not permitted, nor is any loud or disruptive behavior. It is the responsibility of the Buddies clerk to enforce the towel policy.
Buddies is a PRIVATE club for members ONLY. What happens behind the red doors MUST stay behind the red doors. Employees are to NEVER discuss what or who they see in Buddies. Employees are NEVER to disclose who is in the club or who has a membership to the club. There will be times when boyfriends/wives/friends try to find out if someone is in the club or wants you to pass a message to someone, this cannot be done. Our members trust us with their privacy and we must honor that trust. Do NOT open their door while they are still checked into a room, or open their locker while they have belongings in it, unless they ask you to unlock it for them, AND you have verified their locker or room assignment with their photo and name on their ID, or check in slip.
Bad Weather
It is at the discretion of the manager to close early or open late. If you believe Buddies should be closed due to weather, contact management. Do not close early or come in late at your own will.
The Club is to NEVER be left unattended from 3pm to 4am for any reason.
Employees are to arrive at work ready to work. This means you have any food and drinks with you. You are NOT to enter Club Q during your shift. If you need something from them call and request they bring it. You are not to go to your car or hang out outside. While on shift you are to be in the Club 100% of the time.
Fire extinguishers are located in the front lobby and locker room please familiarize yourself with the location and operation of these.
In the event of fire that can’t be extinguished turn on house lights and warn all guests to evacuate. Evacuation doors would be though the hot tub patio and gate as well as the front door. Call 911 and notify Q to evacuate.
If there is a medical emergency, render the guest as much assistance as you can. If they are able to move have them come up to the lobby, if they are not able to move turn on house lights, call 911 and notify other guests that paramedics will be entering the club. Notify Club Q and your managers of the emergency.
Club Buddies is a private club and operates under the Private Club standards as set forth by the Colorado Supreme Court. Entry is not authorized by any law enforcement agency (unless with a warrant or emergency), building inspector, health inspector, zoning inspector or any other person or entity without the expressed permission of your manager. There is an open letter contained in this book that can be handed to any agency requesting entry. This letter contains our attorney’s information. Please get a card or contact information from the person wishing to enter, let them know you will contact your manager immediately with the information and the manager will give them a call to discuss their needs.
There will be times you will have to handle overly intoxicated guests. Please be as courteous and patient as possible. Get the guest water and encourage them to sit or lay down. If a person becomes unruly request assistance from Club Q security. We want to avoid kicking them out if possible. If it becomes necessary to remove someone notify your manager of the issue before taking action.
Opening
- Opening Buddies is a major part of ones job.
- When you first arrive at work, for an opening shift, you duties include getting the business ready for the day.
Opening duties:
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- Check the Hot tub (Refer to The Hot tub guide)
- Check to make sure all the keys are in their spot on the board
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- Check voicemails, and respond to them if necessary
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- Vacuum all carpeted areas(rooms, glory holes, theater room, locker room, lobby, office, front entrance, club q side entrance, halls, computer area, etc).
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- Move plants to their patio locations, unless its snowing, or raining, then move them to corners of the club, where they fit best.
- Make sure cushions for patio furniture are on patio unless its raining, then place them in storage closet
- Clean bathroom floors, and shower walls.
- Clean all toilets, and sinks(refer to bathrooms)
- Make sure there is toilet paper in the holder
- Make sure there are paper towels in holder
- Make sure soap dispenser has soap in it
- Wipe down handrails, and walls.
- Clean mirrors in theater rooms, and private rooms.
- Clean computer desks, and monitors.
- Empty all ashtrays
- Align pillows in the theater room, neatly.
- Replace all dirty trash bags
- Turn on all tvs.
- Make sure all video boxes are playing, if not, reset them
- Replace sheets and pillowcases in all levels of the treehouse.
- Wipe down mattresses that do not have covers.
- Wipe down and clean the couch and chair in the netflix room
- Turn monitors on for all computers.
- Make sure all rooms are set and ready to go
- Make sure soda machine is stocked
- Make sure all lockers are clean and have a towel nicely folded in them, and locker doors are locked
- Make sure benches in locker room are in center and pushed together
- Hot tub uncovered, and filter cleaned(refer to hot tub guide)
- Clean office windows
- Dust all Wall hanging items
- Clean display cabinets
Hot Tub
- The hot tub is a very important part of the club, and needs to be checked as soon as the opening person arrives for work.
- The temperature should stay at 104*, unless its very cold outside.
- Members are allowed to wear whatever they wish, or nothing at all in the hot tub.
- If there is any issue with the hot tub, such as not heating above 100 degrees, or any loud, or unusual motor noises, notify management immediately.
- The hot tub needs cleaned daily, along with the patio area surrounding it.
- If there is any snow or ice, it should be shoveled away from the common area where the bench and chair and steps are
- If the water level in the hot tub is low, fill it using the hose and faucet on the adjacent wall from the hot tub.
- Make sure the hose is disconnected, and drained after each use, so that it does not freeze during cold weather
- The cleaning includes removing the filter, and adding chemicals to keep the water clean and clear.
- Shock is kept in the storage room, or the brown cabinet in the office.
- One clear condiment container full of shock needs to be added daily.
- Before removing the filter, turn off the breaker, so that there is no suction.
- To remove the filter, take off the grey cover
- Next, twist left(counter-clockwise) and remove the round floater
- Now, pull the grey basket straight up, and set it aside.
- Pull the filter straight up from the housing
- To thoroughly rinse the filter, stand it upright, and spray from the top to the bottom, inside each individual spline of the material. After going all the way around the filter, flip it upside down, and repeat again.
- To reinstall, do the reversal of removing the filter
Laundry
- Laundry at the club should be done whenever there is 3 or more items that are dirty, as it can back up very quickly when it gets busy.
- Only one scoop of detergent is needed to wash a load.
- The powder detergent is to be placed into the bottom of the washer, or on top of the load of items being washed.
- Push in and turn the switch on the far right of the washer to ‘Light’ , under the ‘Whites’ section.
- Pull the switch out to start the cycle.
- Turn Load size on either ‘Large’ or ‘Super’. ‘Small’ should never need used, as 3 items is already too much for the ‘Small’ selection.
- Temperature should be warm, as it fill the quickest, and we are only washing towels, not someone’s clothes.
- Only towels, sheets, pillow cases, table covers, bar rags, and mop heads should be washed in this machine.
- The dryer needs to stay pulled forward to prevent the exhaust line from being closed.(This will cause much slower dry times)
- Turn the dryer switch on the far right ‘Timed Dry’
- Load the items from the washer into the dryer
- Shut the dryer door
- Hold the start button on the dryer for about 3 seconds for the dryer to start, and stay running
- The tub in front of the dryer has sock on it that should be cleaned at least once a week, by flipping it inside out, and rinsing under the sink to remove lint.
- The tub should also be at least 50% full of water at all times. If it has less, water should be put in it. If you are dumping it, it should be dumped outside, at the back of the building. DO NOT DUMP DOWN ANY DRAIN!!
You MUST not leave laundry for the next shift!
Bathrooms
- The bathrooms are to be cleaned at the opening shift, and at every shift change if needed.
- Bathrooms are to be checked at shift change, as you are assuming liability for cleanliness
- Toilets are to be clean, including toilet seats, rim of toilet, bowls, seat lid, tank, and handle
- The floors should be cleaned as well, moped, or wiped down with cleaner
- Door should be wiped down
- Sink should be clean
- Soap dispenser should have soap in it, and paper towels and toilet paper should be in their dispensers as well.
- Trash cans should be emptied
- And a towel should be placed on the floor in front of the shower
Buddies Telephone
MUST be answered:
“Thank you for calling Club Buddies, this is ___________. How may I help you?”
This portable phone MUST be carried with you the entire time your on shift, this includes during the opening shift. Calls must not be missed!
When arriving on shift check answer machine. Hit the Play/Stop button to hear new messages. Messages are to be returned promptly. Red light MUST be on to allow answering machine to answer.
Tips for answering common questions:
“Is it busy today/night, how many people are there?”
- “I can not give you specifics but its certainly been steady and I’ll hold a locker for you if your on your way”
- “Can’t be specific but our hot tub, steam room, netflix room are open and it only takes that one special person”
- “Can’t be specific but it only takes that one special person”
- “Join us, you will be one more and the more the merrier”
“When is the best time, when does it pick up?”
- “Its totally random, I could have 5 guys check in within the next 5 minutes”
- “Weekend nights can be a bit busier but you’d be surprised, it can be busy anytime”
- “I can put your room/locker on hold if you would like to temp out for an hour and grab a drink or run an errand”
Steam Room
- The steam room needs to be cleaned very well every day, as sitting moisture can cause unpleasant smells, and odors.
- All the internal walls/surfaces should be cleaned with Lysol, or bleach. And thoroughly rinsed. A hose is attached to the ceiling fixture. Please make sure the diverter valve is turned on to the shower head.
- The panel on the steam room should be turned to on, to ensure that the steam room is operating normally
- Make sure there are no objects covering the drain, and no trash build up on the drain, or in the steam room.
Room Setup
- Rooms are to be cleaned as soon as the guest leaves, so that it may be available for any new guest that may want that particular room.
- The room should get new bed sheet, new pillow case(s), and new towel(s).
- Rooms 2, and Room 3, should have 2 pillows each, and 2 towels each.
- As room ready to be rented, it MUST have all clean linens, towels, new trash bag, clean, wiped out ash tray, drawers should be cleaned out and top should be wiped down, and any trash on the floor should be picked up.
- Also Check under bed if applicable(room 3)
- The light should be on, and dimmed down just enough to see into the room. About 25% and the TV should be on.
- Door should be locked, and remain locked until closing time (4am).
Buddies Change Safe and Bag
- The safe is to remain locked at all times.
- The combo is 1429A
- Safe MUST be counted at beginning of each shift. While conducting a shift change the safe is to be counted prior to the other person leaving.
- $500.00 must remain in the safe at all times. Any discrepancy must be noted on shift form and a text sent to your manager.
- Try to only drop large bills. Change out large bills for small bills
- Club Q will provide change when too many large bills are in the bag
YOU ARE RESPONSIBLE FOR THE CHANGE BAG REMAINING AT $500.00
Private Rooms
Clean all doors and door handles
Clean all mirrors and pictures
Clean all side cabinets inside and out
Clean all trash from under all mattresses
Remove sheets; clean mattresses with Clorox cleaner with bleach
Spray all pillows with fabreeze
Clean all TV’s thoroughly
Clean wall lights
Spray out and clean all trash cans
Clean all ashtrays
Back Video Booths
Clean all TV’s thoroughly
Clean all chairs thoroughly
Clean all pictures and mirrors
Clean video booth lights
Back Computer Stations
Clean computer monitors
Clean computer CPU’s
Clean keyboards and mice
Clean desktops
Clean chairs
Clean ashtrays
Locker Room
Clean outside of all lockers
Open all lockers and spray with Lysol Disinfectant
Spray metal towel can with Lysol Disinfectant
Clean the top of the lockers
Clean and vacuum underneath all lockers
Clean exterior of all vending machines
Thoroughly clean all TV’s
Clean stools
Spray out and clean all trashcans
Clean crash bar on outside door
Patio
Spray off and clean patio
Empty cigarette container
Spray and clean trash can
Spray and clean bench
Tree House
Bottom & Top
Thoroughly clean TV
Spray and clean trash can
Clean all trash from underneath the mattresses
Remove sheets; clean mattresses with Clorox cleaner with bleach
Sling Room
Clean Mirror & pictures
Thoroughly clean TV
Spray sling with Clorox Cleaner and clean
Theater Room
Thoroughly clean TV’s
Clean all ashtrays
Clean smoke eater filters
Spray all pillows with fabreeze
Glory Holes
Clean all TV’s thoroughly
Clean all chairs thoroughly
Clean all pictures and mirrors
Front Computer Station
Clean computer monitor
Clean computer
Clean keyboard and mouse
Clean desktop
Clean chair
Clean ashtray
Dust the black ledge running along the wall
Upper Bathroom
Clean all pictures, mirrors and whiteboard
Clean the whole sink including the stand
Clean the paper towel dispenser and refill
Spray and clean the trash can
Clean the stall door
Clean the toilet paper holder and refill
Clean the entire toilet – including the base. Put a new bleach tablet in the tank if needed
Front Bathroom
Clean the entire shower with Clorox Cleaner with Bleach
Spray the shower curtain with Clorox Cleaner
Clean the Urinal – inside and out
Clean the floor with Clorox Cleaner
Clean the bathroom door knob
Clean the mirror and picture
Extra Work
There is always work to be done in the club. When you have all you normal tasks done, and no customers to attend to, you should work on extra tasks to make us appreciate you, and your time instead of using your electronic devices.
Extra Tasks include, but are not limited to:
- Dusting tops of rooms
- Cleaning TV screens
- Wiping down picture frames
- Cleaning vending machine fronts and tops
- Cleaning tops of lockers
- Cleaning insides of lockers
- Removing drawers and beds from rooms and vacuuming under and behind them
- Blowing out computer cases
- Checking inside easily reachable ceiling tiles for unauthorized item(toys, lube, weapons, etc)
- Restocking soda machine
- Re organizing the office
- Cleaning the office
- Dusting and deep clean the inside of the laundry room
- Cleaning air filters
- Cleaning smoke filters
- Clean and wipe down trash cans
- Skim hot tub
- Deep clean patio
- Fix lights in rooms or around the club
- Spot clean carpet
- Touch up paint
- Deep Clean Bathrooms
- Deep clean glory holes
- Deep Clean rooms
Cash Drops
All money that is dropped must be faced. This means that all the bills are face up and turned the same direction.
Drop large bills and keep the small ones
Fill out your envelope like the one pictured:
Place the envelope in the drop safe. It must be pushed all the way in. You are responsible for making sure your deposit is made and secure in the safe. Also Be sure to notify management if the safe is overfull.
Shift Change Paperwork
Shift change is changing the responsibility of one individual to another.
There are a few things that must be done along with the general opening tasks.
Here are the items that must be completed:
- Make sure you are clocked in to the Homebase app on clover. (This documentation can be found in another section.)
- Complete the Shift performance evaluation sheet for the previous employee. If one is starting an opening shift after the business has been closed, the last employee should have signed the middle and bottom of the page, acknowledging that they have performed all the cleaning duties and that the club is in presentable condition for business. Take the report and walk through the club and finish the form by grading, and signing the form. Then, fax it in with your end of shift paperwork. If changing shift from one employee to the next, then have the other employee correct the items, sign off those items and then have that employee fax it in with their end of shift paperwork.
- Complete the key validation report. This insures all locker and room keys are accounted for, and assigns the responsibility to you.
Closing Buddies
- To be started only at 4am!!
- At 4am, turn on all main lights
- Verify that every guest has left by looking through the id slots, and by checking all the rooms and outside patio.
- After all guest are out, lock the front exterior door, only at 4am
- Start of your closing procedures by closing out your shift report, as you would normally with any other shift change.
- Next, turn off the music amp
- Turn off all TV’s
- Turn off all Led strip lights
- Put the hot tub cover on the hot tub
- Pull the fake plants and cushions into the locker room
- Lock the push bar on the door(where the bar is out) and lock the door, leaving the key in the deadbolt
- Unlock and open all rooms and glory holes
- Remove all sheets and pillow cases from the treehouse and common areas
- Bring all dirty laundry and linens to the front
- Leave steam room door open to let all moisture exit overnight
- Confirm that no Q employees are next door
- Turn off all main lighting
- Set alarm
- Before closing door, push in the handle push button lock
- Close front main door, and lock deadbolt with key
